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Navia Energy – Privacy Policy

Privacy Policy

Last updated: Nov 15, 2025

Navia Energy (“Navia”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy describes how we collect, use, store, process, and share your information when you use the Navia Energy mobile application (“the App”), including compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the App.

1. Information We Collect

1.1 Information You Provide Directly

  • Account Information: If the App supports user accounts, we may collect your name, email address, and basic profile details.
  • Support Requests: When contacting support, you may choose to provide additional information related to your device or usage.

1.2 Information Collected Automatically

  • Device Information: Device model, operating system version, unique identifiers, language settings, and mobile network information.
  • App Usage Data: Feature interaction, frequency of use, error logs, diagnostics, and performance data.
  • Energy & Smart Plug Data: Real-time and historical energy usage, smart plug on/off status, schedules, automations, and connected device profiles.

1.3 Cookies and Similar Technologies

The App or its cloud services may use cookies, tokens, or similar technologies for authentication, security, and analytics purposes. Where legally required, we request consent before enabling optional tracking.

1.4 Data We Do Not Collect

We do not collect sensitive personal data such as financial information, health information, biometric identifiers, or precise geolocation unless you explicitly choose to provide it.

2. How We Use Your Information

We process your information for the following purposes:

  • App Functionality: To operate, maintain, and improve the App and its smart plug control features.
  • Energy Insights: To generate real-time usage data, statistics, and historical energy analytics.
  • Personalization: To tailor your experience, such as suggested automations or notifications.
  • Security: To prevent fraud, maintain system integrity, and protect user accounts.
  • Communication: To respond to inquiries, technical issues, or customer support requests.
  • Legal Compliance: To meet regulatory requirements and enforce our terms of service.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data under the following legal bases:

  • Contractual Necessity: To provide core App functionality and services you request.
  • Legitimate Interests: For analytics, improvement, troubleshooting, and fraud prevention.
  • Consent: For optional features such as marketing or analytics tools (where applicable).
  • Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information. We may only share information in the following scenarios:

4.1 Service Providers

We may share data with trusted third-party vendors who assist with:

  • Cloud data storage
  • Authentication services
  • Smart plug hardware or IoT infrastructure
  • Analytics and diagnostics

All service providers are contractually required to safeguard user data and use it solely for the services they provide to Navia Energy.

4.2 Legal Requirements

We may disclose your information if required by law or when necessary to protect Navia, users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your data may be transferred to the new entity. You will be notified of any material changes.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your personal data at any time.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including encryption, secure communication protocols, access controls, and regular system monitoring. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute protection.

7. International Data Transfers

Your information may be stored or processed in countries other than your own. If data is transferred outside the EU/EEA, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

8. Your Rights (GDPR)

If you are in the EU/EEA, UK, or Switzerland, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Object to processing based on legitimate interests
  • Data Portability: request a machine-readable copy of your data
  • Withdraw Consent for any processing based on consent
  • Lodge a Complaint with your local data protection authority

9. Your Rights (CCPA & CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we collect.
  • Right to Delete: Request deletion of personal information we hold, with certain exceptions.
  • Right to Correct: Request correction of inaccurate data.
  • Right to Opt Out of Selling or Sharing: We do not sell or share data for cross-context behavioral advertising.
  • Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

To exercise your rights, you may contact us using the details in Section 13.

10. Children’s Privacy

The App is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will delete it promptly.

11. Third-Party Links and Integrations

The App may integrate with third-party smart plug devices, APIs, or cloud services. These third-party services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you connect to the App.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or App functionality. When changes occur, the “Last updated” date will be modified accordingly. Significant changes will be communicated through the App or other appropriate means.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your GDPR or CCPA rights, or wish to request deletion of your data, please contact us:

Email: support@naviaenergy.com